Responsible Gaming Policy

1. Player protection tools

• Deposit limits — daily, weekly, monthly. Increases require a 24-hour cool-off; decreases take effect immediately.
• Loss limits — net-loss caps per period.
• Wager limits — single-wager and aggregate caps.
• Session time limits — with forced logout when reached.
• Reality checks — periodic pop-ups summarising session time, wagered, won, and net.
• Cool-off — 24 hours to 30 days; account locked, no marketing during period.
• Self-exclusion — 6 months, 1 year, 5 years, or permanent; no reactivation during the exclusion period.
• Account closure — voluntary closure with a mandatory 24-hour reflection window.

2. Underage protection

Minors are prohibited from using the Service. Age verification is performed at registration and re-checked at KYC. Account-sharing with a minor is grounds for immediate termination.

3. Marketing protections

Players who self-exclude, set limits, or request marketing opt-out are removed from all promotional communications. We never market to excluded or at-risk players.

4. Staff training

All customer-facing staff complete responsible-gaming training, including how to recognise problem-gambling indicators and how to refer players to support services.

5. Support resources

• BeGambleAware (UK) — free, confidential help.
• GamCare (UK) — 24/7 helpline 0808 8020 133.
• Gambling Therapy (global).
• NCPG (US) — 1-800-GAMBLER.
• GAMSTOP (UK self-exclusion scheme) — we honor GAMSTOP enrolments where applicable.

6. Manage your account

All player-protection tools are available under Responsible Gaming when signed in.